"Help First" Leads Us in Customer-Focused Business Practices
Feedback we often hear is that people like our authenticity and the personal touch with which we do business. I think this is because we are really focused on Helping First, and Business Second. Here are some ways we are making this a priority.
NEW WEBSITE
We have invested in a new website to make finding us easier when you search for us and making all the relevant information more accesible on our website. We've seen a significant increase in online inquiries submitted on our Request Form. Most people are surprised to receive a call back from us right away!
24/7 AVAILABILITY
We can't predict when disaster will strike. Accidents aren't scheduled into our calendar between 9 am and 5 pm. They happen at night. They happen on weekends. They happen on holidays. We're open. Call us. If it can't wait until the work week, we'll be there right away.
AFTER-HOURS CALLS
We often get calls late in the afternoon or during the dinner hour. We'll put down our pasta and hop in the truck. If you call us in the middle of the night, we'll answer. There's no siren or fire pole at our headquarters, but there should be.
EMERGENCY RESPONSE
When really bad things happen, people want them to be fixed/resolved/go-away as fast as possible. That's why we offer emergency response. We are usually able to get to anywhere in the Treasure Valley within an hour in case of an emergency.
